You might have heard, life isn't a picnic or as the Germans say, "life isn't a pony park" That is my rough translation.  Is there a way to make work, work for you?  Well, it works if you work it -as any AA sponsor knows.  What is in the kool-aide?  A positive attitude and a can-do spirit.  You've got this.  Work your English and before long, you will be the one they will be running to get when they need someone with a can-do spirit, whose not afraid to speak up or to lead. Your English can help you build your reputation, so that you can lead a cohesive team in English.  Make your English work for you! 

Answers to phrasal verb "pick up" 1. collect, 2. buy, 3. energizer, 4. resume, 5. receive signal, 6. seduce, 7. accelerat, 8. clean.   That's it this week. Hopefully, this will be an easy phrasal verb to pick up!

Good customer service can be hard to find.  It can sometimes be challenging to find someone who will take responsibility when things go wrong.  That's why the grammar point passive language is paired with technical English.  The passive is a great way to shift the responsibility from yourself.  Technical English uses passive constructions to neutralise the instructions making them sound less like commands.  Enter in the chat any comments you have about this broad sheet. I'd love to hear from you.  

Here are the answers to the passive constructed sentences.  2. are created, 3. is answered, 4. are given, 5.was heard     6. is going to be given, 7. were written, 8. will be brought about. 

Were you able to put the coffee making instructions in the right order? Here is mine, 8, 7, 4, 3, 1, 2 , 5, 6.  Do you agree?You can let me know if you have a different order for making coffee. 

Did you understand the customer complaint? Here is the missing vocabulary: 1. bought, 2. recognise, 3. support.  4. solutions, 5. manual. 6.obviously. 

Did you figure out the two things not to do in customer care.  They are share your day with a caller, or ask the caller "What do you want me to do?"  This last sentence looks deceiving like it could be a polite request but it is not because if the person knew they wouldn't be coming to you for help.
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Place the vocabulary words into sentences, they are 2. appropriate, 3 flag, 4. assure, 5. clarify.   I hope you've enjoyed this issue of bauenglish.  Have a great day!

Halloween is near and so don’t be shocked by the graphics on the page!  They are there just to draw your attention to the fact that…It…exists.  It has to be one of the most cryptic words in the English language.   “It” literally stands in for ... everything. We try not to downgrade human status to an “it”, but we do that too.  I’ve picked emphatic uses of “it”.  You will find out what we mean when we scream “it”!  Also, read the small article about being “it” at the office.  See if this description fits you and if it fits…I’ve offered a suggestion on how to turn yourself from an “it” back into a real person. No, you don’t need to wait on a full moon.

Thank you for visiting Bauenglish! The answer to the Idioms exercise: 1. ex. Step on it!  2. Watch it! 3. Save it! 4. Hold it! 5. Shake on it! 6. Keep at it! 7. Drop it! 8. Get on with it! 9. Live it up! 10. You're it! 11. Far from it! 12. Beat it!