You might have heard, life isn't a picnic or as the Germans say, "life isn't a pony park" That is my rough translation.  Is there a way to make work, work for you?  Well, it works if you work it -as any AA sponsor knows.  What is in the kool-aide?  A positive attitude and a can-do spirit.  You've got this.  Work your English and before long, you will be the one they will be running to get when they need someone with a can-do spirit, whose not afraid to speak up or to lead. Your English can help you build your reputation, so that you can lead a cohesive team in English.  Make your English work for you! 

Answers to phrasal verb "pick up" 1. collect, 2. buy, 3. energizer, 4. resume, 5. receive signal, 6. seduce, 7. accelerat, 8. clean.   That's it this week. Hopefully, this will be an easy phrasal verb to pick up!

Good customer service can be hard to find.  It can sometimes be challenging to find someone who will take responsibility when things go wrong.  That's why the grammar point passive language is paired with technical English.  The passive is a great way to shift the responsibility from yourself.  Technical English uses passive constructions to neutralise the instructions making them sound less like commands.  Enter in the chat any comments you have about this broad sheet. I'd love to hear from you.  

Here are the answers to the passive constructed sentences.  2. are created, 3. is answered, 4. are given, 5.was heard     6. is going to be given, 7. were written, 8. will be brought about. 

Were you able to put the coffee making instructions in the right order? Here is mine, 8, 7, 4, 3, 1, 2 , 5, 6.  Do you agree?You can let me know if you have a different order for making coffee. 

Did you understand the customer complaint? Here is the missing vocabulary: 1. bought, 2. recognise, 3. support.  4. solutions, 5. manual. 6.obviously. 

Did you figure out the two things not to do in customer care.  They are share your day with a caller, or ask the caller "What do you want me to do?"  This last sentence looks deceiving like it could be a polite request but it is not because if the person knew they wouldn't be coming to you for help.
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Place the vocabulary words into sentences, they are 2. appropriate, 3 flag, 4. assure, 5. clarify.   I hope you've enjoyed this issue of bauenglish.  Have a great day!

Coming into the new year can be kind of jarring.  One day it's 2018 and the next it's 2019, for me it felt like a quantum leap.  I've never seen Dr. Who the series about time travel, but I feel like we time travel every year to a new space and time and we do it without making a big fuss, like it is no big deal.  So, travel is the theme, but this is small scale travel, not time travelling although perhaps we should do a series on that.  No, this is about commuting and hot desking if you don't know what either of those things are in English you have a treat ahead of you!  If you want to learn more about hot desking read the entire article; http://iteslj.org/questions/commuting.html.   There is a small talk section in this issue, let's see if you can use it to start a conversation in English, if you would like to learn more questions about commuting and travel, check out;  http://iteslj.org/questions/commuting.html 

Answer key: You must find your own way out of the maze. Good luck! Which of these professions follows a route?  Knowing which one of these professions follows a route might be tricky.  My answers are mail courier, paper courier, and semi-driver.  You could make an argument for the others, and please do!  Finding your way; route, journey, expedition, excursion, gallivanting, wanderlust, pilgrimage. If you liked this issue of Bauenglish tap that button and like it!