Spring is here!  Finally! Well, at least we can start thinking about what we're going to do in our free time now that we can go outside.  There are plenty of idioms about Spring and I've brought a few of them to you in this post.  Additionally, I've created an opposites exercise as well as more jokes and idioms.  If you would like me to cover something special leave it in the comment section.  As always, love comes from likes. Give generously.

We all struggle sometimes with small talk.  Speaking small talk in a foreign language can also be stressful.  I hope this issue of Bauenglish helps you to speak easy.  It's all about building conversation.  You will learn idioms for big and small and tips about small talk.  I'm sharing the website Mantelligence, which has 213 questions that you can ask.  It claims to be the only site you need for small talk, so check it out: https://www.mantelligence.com/questions-to-ask/#funny and I found a really great article on small talk, https://www.inc.com/jessica-stillman/7-ways-to-make-small-talk-way-more-interesting.html  that you can read to improve your small talk skills as well as your English.

Let me know if  Bauenglish.com is helping you learn English. Share or like.  
Answers:  big: talk, idea, time, ego, mouth, brother, deal,
Small:  wonder, time, print, doses, feel *, fry
Easy speak :1. D, 2. G, 3. A, 4. F, 5. B , 6. E , 7. C 

Good customer service can be hard to find.  It can sometimes be challenging to find someone who will take responsibility when things go wrong.  That's why the grammar point passive language is paired with technical English.  The passive is a great way to shift the responsibility from yourself.  Technical English uses passive constructions to neutralise the instructions making them sound less like commands.  Enter in the chat any comments you have about this broad sheet. I'd love to hear from you.  

Here are the answers to the passive constructed sentences.  2. are created, 3. is answered, 4. are given, 5.was heard     6. is going to be given, 7. were written, 8. will be brought about. 

Were you able to put the coffee making instructions in the right order? Here is mine, 8, 7, 4, 3, 1, 2 , 5, 6.  Do you agree?You can let me know if you have a different order for making coffee. 

Did you understand the customer complaint? Here is the missing vocabulary: 1. bought, 2. recognise, 3. support.  4. solutions, 5. manual. 6.obviously. 

Did you figure out the two things not to do in customer care.  They are share your day with a caller, or ask the caller "What do you want me to do?"  This last sentence looks deceiving like it could be a polite request but it is not because if the person knew they wouldn't be coming to you for help.
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Place the vocabulary words into sentences, they are 2. appropriate, 3 flag, 4. assure, 5. clarify.   I hope you've enjoyed this issue of bauenglish.  Have a great day!